Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
6.8/10
Nice
Rooms
6.3
Location
9.0
Service
6.7
Dining
5.7
Guest reviews
6.8/10
based on 17 reviews
7.7
7.7/10 based on 926 reviews
Charles
United States,
January
2024
6.6/10
The hotel is conveniently located near JR Ikebukuro and various shopping places. The rooms are spacious and clean but may be affected by noise from the main road. The service is mixed, with cheerful staff but some language barriers and slow check-in experiences. The dining options could be improved, and there are some issues with charges despite promises of free services. However, the central location and proximity to Ikebukuro Station are definite advantages.
Rooms
7.0
The rooms were clean and big enough, although being by the main road made it noisy at times.
Service
6.0
The staff is cheerful, but there were language barriers and slow check-in processes.
Location
9.0
The hotel's location is awesome, near JR Ikebukuro and close to various shops and eateries.
Dining
5.0
The dining experience was not excellent, with some discrepancies in charges despite promises of free services.
Facilities
6.0
The facilities could use some improvements and clarification on service charges.
Jon
United States,
October
2023
7.0/10
I had a mixed experience at the hotel. Despite the noise from the main road in my front-facing room, the convenience of the layout with a well-separated shower was a plus. However, the view onto a brick wall was disappointing.
Rooms
6.0
Although my room faced a noisy main road, the setup with a well-separated shower was convenient. Sadly, the view was just a brick wall.
Service
7.0
The service was a bit slow at check-in, but the staff were amiable. They made extra efforts to help us communicate with tour operators over the phone, which was a nice touch.
Location
9.0
The hotel's central location in Ikebukuro was a major plus. Being just 2 minutes away from the train station and surrounded by shops and eateries made our stay very convenient.
Dining
6.0
I was charged for dining despite it supposedly being complimentary as advertised online. The Italian restaurant had a charming setting with wine bottles lining the walls, but the dishes were not as impressive this time.
Facilities
7.0
The facilities offered such as dry cleaning, housekeeping, and laundry were satisfactory, but nothing extraordinary stood out.
John
United States,
September
2023
7.0/10
My stay at the hotel was quite pleasant overall. The room was a bit small and not cleaned thoroughly every day, but it did have a toilet and shower with basic toiletries. The service was friendly despite language barriers, and the location was very convenient, just a short walk from the JR station. The dining experience was average, nothing exceptional. The hotel is well-situated near various malls and shops, making it easy to access amenities. The price was reasonable for what was offered.
Rooms
6.0
The room was smaller than expected and needed better cleaning.
Service
7.0
The staff, while not fluent in English, were friendly and provided helpful information.
Location
9.0
The hotel's location was very convenient, near the JR station and shops.
Dining
6.0
The dining was okay, nothing stood out, but it was satisfactory.
Facilities
7.0
The facilities met basic needs; nothing exceptional.